First time usage
Click here to download the Alaska Airlines BAGTAG manual.
Watch this video before using your electronic tag for the first time.
A new way of checking in baggage | Alaska Airlines Electronic Bag Tag
A new way of checking in baggage | Alaska Airlines Electronic Bag Tag
Find the answer to your Alaska Airlines electronic bag tag question here.
For policy questions please visit alaskaair.com.
Click here to download the Alaska Airlines BAGTAG manual.
Watch this video before using your electronic tag for the first time.
Click here to download the Alaska Airlines electronic bag tag manual.
Before using your device, you will need to enable the electronic bag tag feature in your Alaska Airlines app.
Android
iOS
When it’s time to fly, check in for your flight on your Alaska Airlines mobile app.
If your trip is eligible for electronic bag tag use, your app will walk you through the simple steps to activate your tag.
A fully updated electronic bag tag will display your name and flight information in clear black font on a white background.
If your screen appears dim or blurry, or the bag information displays in white font on a black background with green bars along the side, please update your tag again.
If you have trouble getting your phone to sync with the device, try changing the placement of your phone. The blue light at the top of the device will stay solidly illuminated when your phone is properly placed on the electronic bag tag.
Fasten the strap around the handle until tightly attached. Firmly pull the closest strap hole over the buckle pin. Pull the strap end through the buckle and tuck it under the handle.
Please keep in mind to always attach the device as tightly as possible to avoid the device from moving during its journey.
When you arrive at the airport, bypass the check-in kiosk or bag tag station and head straight to the bag drop area. Be sure to have your ID ready for the agent who is accepting your bag.
You’ll need to make sure that all of your checked luggage has been received by Alaska Airlines no later than the specific check-in cut-off time for your departure airport.
Please note that baggage acceptance hours vary by airport. Please visit the airport guides for ticket counter hours.
Click here to download the Alaska Airlines BAGTAG manual.
The only time your phone will connect to the electronic bag tag is during the check-in window of your next flight. If the app has offered you the option to use your electronic bag tag during check-in, but your phone and the device aren’t communicating, its very likely an issue of placement.
If you received “Error 99” it means your phone wasn’t able to stay connected with your device.
If you’re having trouble getting your phone and device to connect, try the following:
Still struggling? Send us an email at EBT@alaskaair.com. Please include the confirmation code for the flight you are attempting to update.
A fully updated electronic bag tag will display your name and flight information in clear black font on a white background.
Occasionally the Alaska app displays the successful update message prematurely, or the connection between the phone and device is broken just before the update is fully completed. This will result in a dim or blurry screen, or a screen that displays the flight information in white font on a black background. If you are able to see vertical green bars along the sides of the screen, your device has not fully updated.
If this happens please update your electronic bag tag again and leave your phone connected to the device for 5 seconds after you receive the successful update message.
Android
iOS
If your electronic bag tag is damaged or separated from your bag while in the airline’s control, please send an email to EBT@alaskaair.com with trip details — including your confirmation code and baggage claim check number.
If applicable, include photos of the damage. One of our team members will get back to you.
Yes! If a friend or loved one is traveling and their phone, app, and their trip meets all of the conditions for use, then they can use the electronic bag tag.
The only time your phone will connect to the electronic bag tag is during the check-in window of your next flight. If the app has offered you the option to use your electronic bag tag during check-in, but your phone and the device aren’t communicating, its very likely an issue of placement.
If you received “Error 99” it means your phone wasn’t able to stay connected with your device.
If you’re having trouble getting your phone and device to connect, try the following:
Still struggling? Send us an email at EBT@alaskaair.com. Please include the confirmation code for the flight you are attempting to update.
A fully updated electronic bag tag will display your name and flight information in clear black font on a white background.
Occasionally the Alaska app displays the successful update message prematurely, or the connection between the phone and device is broken just before the update is fully completed. This will result in a dim or blurry screen, or a screen that displays the flight information in white font on a black background. If you are able to see vertical green bars along the sides of the screen, your device has not fully updated.
If this happens please update your electronic bag tag again and leave your phone connected to the device for 5 seconds after you receive the successful update message.
Android
iOS
If your electronic bag tag is damaged or separated from your bag while in the airline’s control, please send an email to EBT@alaskaair.com with trip details — including your confirmation code and baggage claim check number.
If applicable, include photos of the damage. One of our team members will get back to you.
Yes! If a friend or loved one is traveling and their phone, app, and their trip meets all of the conditions for use, then they can use the electronic bag tag.
If you have an electronic bag tag and were not offered the option to use it during check-in, please check the following:
If all of the above conditions were met, and you are not affected by a known software issue please email us at EBT@alaskaair.com with your confirmation code and trip details.
When using the BAGTAG for the first time, you must enable the ‘electronic bag tag’ function in the Alaska Airlines app. This step looks different for iOS and Android.
iOS: Go to the Alaska Airlines app settings on your phone and turn on the ‘Use Electronic Bag Tag’ function. Watch the video here.
Android: Go to the menu in the Alaska Airlines app, select ‘settings’ and turn on the ‘electronic bag tag’ function.
If you have an electronic bag tag and were not offered the option to use it during check-in, please check the following:
If all of the above conditions were met, and you are not affected by a known software issue please email us at EBT@alaskaair.com with your confirmation code and trip details.
